Returns & Exchanges
The Naartjie Kids Team, from design through manufacturing, takes great pride in the high standard of quality of our merchandise.
- Our clothing surpasses the industry standard for shrinkage and color fastness
- Since our clothing is pre-washed and pre-shrunk you do not need to buy a size larger than your children normally wears to allow for shrinkage.
- We stand behind the quality of our merchandise. Should you experience any quality problems or defects in our merchandise simply return it for a full refund or exchange.
Naartjie Kids will gladly accept returns or exchanges within 60 days of the original purchase date. Items must be unworn and unwashed with all original tags intact.
- Bring your purchase receipt, gift receipt or entire packing slip to any Naartjie Kids retail store. With receipt, exchange or return your purchase/order and receive a full refund/exchange in the original form of payment. A 14 day waiting period is required for refunds on check transactions.
- Without receipt, exchanges will be at current selling price for an item of equal value or we can offer a store credit.
- Valid identification is required for all returns and exchanges without an original receipt or to receive or redeem a merchandise credit. Valid identification includes driver's license, military ID, state/province issued ID or passport.
- If your return was a gift, bring in your “gift receipt” to facilitate your return/exchange.
Returns to Store by Mail
For store phone orders, please return items to original store through which the original purchase was placed and include a note clearly indicating what you are returning, the reason for the return and the action to be taken, such as return or exchange. Be as specific as possible regarding your request(s).
- Credits for returns on phone orders will be issued in the original form of payment for the purchase price paid or value of merchandise exchanged within 60 days of purchase.
- Exchanges will also be based on price paid and must be made within 60 days of purchase.
- Please include original receipt, packing list, and/or transaction number with the merchandise.
With every on-line customer web order we ship, we include a detailed packing list or gift receipt. Please keep your receipt to facilitate your mail return/exchange and follow these instructions to return your purchase by mail.
For Internet orders, return items to the Naartjie Kids Online Store address below and include your packing list with a note clearly indicating what you are returning and the reason for the return. Only returns can be accepted. Please review and follow the guidelines below for online order returns:
- Credits for on-line return orders will be issued in the original form of payment for the purchase price paid or value of merchandise exchanged within 60 days of purchase.
- Please include original packing list and/or transaction number with the merchandise.
- Exchanges cannot be processed through our Internet store. In order to purchase different sizes or colors, items must be reordered.
- Pack your return securely.
- Packages must be returned prepaid. We do not accept C.O.D. deliveries.
- Naartjie Kids will gladly refund shipping charges in the following instances when the appropriate process is followed:
- Naartjie Kids picked and shipped the wrong item to you.
- If you feel that the item you received from your online purchase is defective, please contact our online customer service team at firstname.lastname@example.org.
- In these specific instances, we will also waive shipping charges on the replacement items.
Naartjie Kids Web Sales
3676 West California Avenue
Salt Lake City, UT 84104
Phone number 801-973-7988
Hours: Monday-Friday 9-5 MST and Saturday 9-1 MST
For individual store addresses and phone numbers, please see our Store Locations page: store locations