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Returns & Exchanges
Returns & Exchanges

The Naartjie Kids Team, from design through manufacturing, takes great pride in the high standard of quality of our merchandise.

  • Our clothing surpasses the industry standard for shrinkage and color fastness
  • Since our clothing is pre-washed and pre-shrunk you do not need to buy a size larger than your children normally wears to allow for shrinkage.

Returning Online Purchases

Returns

With every on-line customer web order we ship, we include a detailed packing list or gift receipt. Please keep your receipt to facilitate your mail return/exchange and follow these instructions to return your purchase by mail.

For Internet orders, return items to the Naartjie Kids Online Store address below and include your packing list with a note clearly indicating what you are returning and the reason for the return. Only returns can be accepted. Please review and follow the guidelines below for online order returns:

  • Returns for purchases made prior to October 4, 2014 will be accepted through October 12, 2014. Returns for purchases made on or after October 4, 2014 will not be accepted, as all sales are final.
  • Please include original packing list and/or transaction number with the merchandise.
  • Exchanges cannot be processed through our Internet store. In order to purchase different sizes or colors, items must be reordered.
  • Pack your return securely.
  • Packages must be returned prepaid. We do not accept C.O.D. deliveries.

The Naartjie Kids Online Store address

Naartjie Kids Web Sales
Attention Returns
3676 West California Avenue
Suite D-101
Salt Lake City, UT 84104
Phone number 801-973-7988
Hours: Monday-Friday 9-5 MST and Saturday 9-1 MST
E-mail: websales@naartjie.com

For individual store addresses and phone numbers, please see our Store Locations page: store locations
 

Store Returns & Exchanges

All Sales Final

 

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