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Customer Service

To Our Valued Customers

Thank you for shopping with Naartjie Kids online. In our constant efforts to enhance your shopping experience, we consistently listen to customer ideas and feedback. We hope that our commitment to ongoing change and improvements will make your shopping experience even more enjoyable. All of us here at Naartjie Kids are thankful for your valued support and input.

Join the thousands of customers on our Naartjie Kids e-mail list and get the latest information on new collection arrivals, special preferred customer events, promotional activities and more. It’s simple, just click “join our e-mail” and sign up... and tell a friend. We would also like you know that we respect your privacy and do not sell or share our customer lists... period!

Naartjie Kids is committed to offering unique merchandise at outstanding values and exceptional service to all of our valued customers. Our objective is to maintain these goals while continuing to expand our product offerings and services.

Thank you for choosing Naartjie Kids!

Methods of Payment

We are happy to be adding PayPal as a new payment option for our naartjeikids.com web store customers...more ways to make your shopping Easy and Fun.

For our customers shopping our on-line store, the following methods of payments are acceptable:

  • Visa, MasterCard, American Express and Discover/Novus
  • ATM cards with Visa and MasterCard logos only
  • Naartjie Kids Gift Cards and Electronic Gift Cards
  • Paper Gift Certificates and Merchandise Credit vouchers currently cannot be used for on-line purchases.
  • PayPal for customers shopping our naartjiekids.com web store.

For customers shopping by phone or via e-mail in our participating retail stores, payments must be made using any of the accepted credit cards noted above.

Sorry, we cannot accept payment by check or money order for phone orders, email orders or on-line orders.

Returns & Exchanges
Easy Returns

Naartjie Kids has now made it even easier for you to make a return. If you have an item that does not meet your satisfaction and meets our return guidelines below, simply click the Easy Return link below to enter your information and print a return label right at home. 

Using Easy Returns allows you to track your return online and provides fast service, with packages arriving at our facility in 2 to 5 business days. How's that for easy and convenient?

The cost for this service is $7.00 and will be deducted from your return amount. Please follow the link below to Auto-Login to our Easy Returns Label Portal:

NaartjieKids.com Easy Returns - PRINT A LABEL

Please note that items over 10 pounds must be dropped off at a UPS facility (Find a UPS shipping location). This label is only good in the 48 contiguous states – HI, AK, other US territories and international must return via standard return methods.

Returns & Exchanges

The Naartjie Kids Team, from design through manufacturing, takes great pride in the high standard of quality of our merchandise.

  • Our clothing surpasses the industry standard for shrinkage and color fastness
  • Since our clothing is pre-washed and pre-shrunk you do not need to buy a size larger than your children normally wears to allow for shrinkage.

Returning Online Purchases

Returns

With every on-line customer web order we ship, we include a detailed packing list or gift receipt. Please keep your receipt to facilitate your mail return/exchange and follow these instructions to return your purchase by mail.

For Internet orders, return items to the Naartjie Kids Online Store address below and include your packing list with a note clearly indicating what you are returning and the reason for the return. Only returns can be accepted. Please review and follow the guidelines below for online order returns:

  • Returns for purchases made prior to October 4, 2014 will be accepted through October 12, 2014. Returns for purchases made on or after October 4, 2014 will not be accepted, as all sales are final.
  • Please include original packing list and/or transaction number with the merchandise.
  • Exchanges cannot be processed through our Internet store. In order to purchase different sizes or colors, items must be reordered.
  • Pack your return securely.
  • Packages must be returned prepaid. We do not accept C.O.D. deliveries.

PayPal Returns

If you used PayPal as a payment option on our naartjiekids.com web store, simply mail your return as outlined above for a credit to your PayPal account.

If you choose to return and/or exchange a PayPal purchase from our web store in a Naartjie Kids USA retail store, we offer the following options for your convenience.

·         We are not able to offer PayPal as a payment option in our retail stores at this time.

·         A PayPal purchase from our web store and returned to a retail store will not be able to be credited to your PayPal account.

·         We are happy to offer a store credit for the return or exchange balance, if you choose to make a PayPal purchased return at one of our USA retail stores.

 
The Naartjie Kids Online Store address

Naartjie Kids Web Sales
Attention Returns
3676 West California Avenue
Suite D-101 
Salt Lake City, UT 84104
Phone number 801-973-7988
Hours: Monday-Friday 9-5 MST and Saturday 9-1 MST
E-mail: websales@naartjie.com

For individual store addresses and phone numbers, please see our Store Locations page: store locations
 

Store Returns & Exchanges

All Sales Final

 

Now Accepting Paypal
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